TELMAR2000
What is Telmar2000 ?
Architecture
Features
Voip  
License
 
ADMINISTRATION
System Manager
Import / Export
Script Manager
CATI Quota Manager
Appointments
Maps
 
MONITORING
Call Center Monitor
Log Analyzer
 
MESSAGING
Message Server
Appointments publication
 
OPERATOR
Client
Survey
Recall
Appointment
 
SERVICES
Call Center

Script Manager

Immagine Telmar2000 Script Editor

Telmar2000 offers a software module that allows you to build electronic questionnaires, from paper questionnaires also very complex, to support the operator in conversation during the phone call. With this tool, the supervisor has the ability to create the structure in the interview a simple and intuitive to use for polls, interviews, market research, etc..

Telmar2000 Script Editor

In other words, electronic questionnaire can skip some questions automatically, using filters and conditions.
Report automatically any inconsistencies in responses, following the rules specified in the questionnaire to allow the immediate correction.
You can perform functions, which can be internal or outside the system (reminders, appointments, sending email, executable programs third-party ActiveX objects, etc. ..) and return in the script at the point where you stopped.
When creating the script, is given to the Supervisor opportunity to test the script to verify the correct sequence of the points provided by the flow (questions, responses, etc.). and make the appropriate changes before you make the script available to operators.
You can make changes to the script even after the start of campaigns that use it. The the script changes can be made by the supervisor, but also by the system and update automatically, for example, after the release of a new entry in a battery containing answers opened. or when, to achieve a certain quota, you want to suspend one or more answers.
The interface of the editor script has facilities for the user, such as copy-paste and merge portions of the script.

 

Telmar2000 is a product SiB srl. All rights reserver.