Telmar2000

(SiB Telemarketing)

TelMar2000 is a powerful and sophisticated Telemarketing tool, managing

Marketing Campaigns

Survey Analysis

Market Research

CATI compliant, it is designed principally to manage the collection of questionnaire data, by contacting contact sample lists and producing data to be used by the various statistical and management requirements. It highly flexible and configurable to ensure that the clients' specific requirements can be fulfilled.

Multi tier client/server architecture, giving a high level of security and efficiency in the areas of data processing and transfer, speed in processing transactions and transfering data, and the ability to handle large amounts of data.

Telephony Integration with any TAPI based PBXs and with TAPI or DIALOGIC Telephony Cards, and with the most diffuse call centre and telephony middleware on the market. TelMar2000 also integrates Power Dialling and Predictive Dialling.

Import/export : Data can be imported and exported in many formats for integration with other systems and databases. Contact lists can be imported from many sources, with additional client configured data. Publishing campaign and call centre reports and information, and preparation of external data.

Scheduler : Telmar2000 offers structures that allow for scheduling of activity and all types of resource, samples, agents, liunes activities etc. It has working day calendars, appointment allocation schedules, activity planning schedules. fieldwork campaign and activity operation scheduling.Operational allocation and scheduling. Priorities set at differing levels (Activity, Agent,Contact), and automatic opening and closing of sample processing and activities. Calls and appointments can be prescheduled automatically, or by agreement with the called party.

Script Editor Telmar2000 Script Editor is the tool used by interviewers to carry out interviews and questionnaires. For the user, agent, the script represents an easy to learn, easy to use program, which manages the flow of the conversation with the customer, and manages the data input in response to the questions asked. It is highly configurable, allowing managers to create simple, or complex, questionnaires, without any prior programming experience. Telmar2000 Script can manage all types of Market Research. It can represent simple and complex Interview and Questionnaires .It manages flows and conditional routing within the structure. It presents the questions and necessary data to the user in a data and context sensitive manner. It has simple methods for inserting and validating the interview replies. At any point the data collected, or created, can be transmitted to other parts of the system .Data and controls can be produced dynamically by applying simple expressions. Quotas, alarms and statistics can be set to respond to any reply while a script is running. Boolean control expressions are available Data update, and creation variables are available Any variables, dynamic, script, SiBSystem can be manipulated Dynamic variabes can be created. The data manipulation can work directly on the quota.

Wallboard : TelMar2000 has a sophisticated, and dynamic monitoring system which gives the possibility to manage all aspects of the system in a timely way. Configurable, centralised and immediate, it is a very powerful, and indispensible management tool. Configurable management of quotas and controls for operational, fieldwork, and other needs.The controls can be attached to alarms which warn of predetermined system states.Triggers can be configured to react to alarms and automatically act following predefined procedures.Monitoring quotas, alarms and triggers can be added and implemented at any time.

Appointments : The appointments module is very easy to use. With a simple point and click the date and time of the appointment is set . This is controlled automatically to ensure that it is possible, that there is a salesman available in the area, for the campaign, at the time requested.