| TELMAR2000 |
| What is Telmar2000 ? |
| Architecture |
| Features |
| Voip |
| License |
| ADMINISTRATION |
| System Manager |
| Import / Export |
| Script Manager |
| CATI Quota Manager |
| Appointments |
| Maps |
| MONITORING |
| Call Center Monitor |
| Log Analyzer |
| MESSAGING |
| Message Server |
| Appointments publication |
| OPERATOR |
| Client |
| Survey |
| Recall |
| Appointment |
| SERVICES |
| Call Center |
Client
Software application for the operator
All controls were designed by applying the principle of simplicity, so that all operations must be carried out are natural to the operator. We see in detail the operating functions that the application makes available.
LOGIN OPERATORE
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Each operator to connect you must receive approval by the administrator. Once enabled, he logs on with his name and last name and a password. |
| Login form |
WORKING WITH TELMAR2000 CLIENT
With the information received in
connection, the system can assign names to the campaign in which the operator is associated.
The operator started working with the application of a new
contact. It starts so that the cycle of calls.
The application presents on the screen, the personal data of
called and executes the phone call.
It will be the system that automatically connects the call with
the operator, who uses a headset or a telephone, according to the telephone device used.
SEQUENCE OF PHONE CALLS
The cycle may call
be automatic or manual in accordance with the established by parameter.
When the cycle is automatic, the system will delay the next record, and make the new phone call
In the case of a manual called, the record
will be presented to the next only when
the operator require it.
At any time the operator can book a break. In this case, the system waits for the command to restart
start the cycle of calls.
CONTACT INFORMATION
The contact information is displayed according to the type of call. The system will highlight if this is the first time that the contact was contacted or whether Recall is a previously scheduled. In this case the system also specify the type of call: call because concerned, call for appointment confirmation, etc ...
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On the basis of the conversation, the operator must carry out the operations necessary to find the information that relate to Contact. It will do so through the command bar on the video, by clicking a button or function, one of these buttons. Among the main functions that the operator can activate, there are the interview, the appointment and recall |
| Command bar |
Telmar2000 is a product SiB srl. All rights reserved.