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Client
Server
Architecture |
As a multi-tier
This allows a high efficiency, safety in the processing of data, speed access / modification of data..
These features allow you to manage a large amount of data without an appreciable influence on performance.. |
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Telephony integration |
With any Tapi-compliant device or Voip (SIP/IAX) Technology, with analog/digital telephone dialers and with most popular telephone middlewares.
Preview,Power and predictive dialing
An SDK is also available in order to integrate othen telephone systems / pbxs
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Import
Export |
Total interfacing with any database in native mode or through ODBC, whatever the source data and its structure. |
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Creation
of
Surveys |
Even very complex with the opportunity to ask questions in a dynamic way, based on fields in the database, system variables or logical expressions.
You can also ensure that the choice of a response from the questionnaire launches a procedure (eg launch an application, send a fax, mail and more ...), verify the results and, according to the result, taking routes differentiated.
The text answers can be coded manually or automatically.
Ability to randomize the order of questions and answers.
User interface simple and intuitive, with copy-paste and merge portions of the existing script. |
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CATI Quota Manager
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Very powerful and versatile for the management of quota sample. |
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Appointments
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Module that allows you to manage your resources sales, and provide the operator with the timetable of events up to date, including the free time, hours not available and times saturated. Through a simple graphical interface, the operator can choose the date and time of the appointment. |
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Map center
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Module intended for those who wish to manage their telemarketing campaigns, geo, sales, management appointments, etc. with more information under the geographical aspect. Telmar2000 Map Center allows you to get the geographical location of registries and related mapping, subdivide their campaigns based on geographic zones, optimizing their processes, reduce costs of travel agents in the territory, and improve customer service.
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Call Center
Monitor |
Visual control in real time to all the workstations in your call center, with the possibility of representing a graphic placement of workstations |
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Log Analyzer
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Application to analyze the work done by operators.
Allows you to generate highly accurate reports, to obtain a
clear vision and detailed on the work, and an evaluation of productivity.. |
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Message Server |
Software module that handles the sending of MAIL, FAX, SMS and production of customized prints generated during the interviews. For sending Email is sufficient to have an SMTP server. To send Fax
requires the Windows Fax. For sending SMS requires a phone with built-in modem or a GSM modem. Prints dynamics: Requires a license of Microsoft Word installed on the same machine (not provided by SIB). |
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Appointments
Publication |
Publishing Wizard of appointments made to your customers with the ability to manage the printing or sending via e-mail and / or fax. You can also publish and manage appointments for consultation on the Internet via the Web.
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